Well, for once I have to admit that I had a nearly perfect flight experience this morning; the flight was on time, the airport was empty, the seat was great, the bags were waiting for me once I got through passport control. The only thing that made it slightly less than absolutely perfect was landing in a cold and snowy Duesseldorf having been in South Africa for two weeks ;-).
Whilst trying to warm up in a freezing cold flat, I stumbled across an interesting online book this morning that provides insights into the design process for creating applications for knowledge work. From Flashbulb Interaction, it aims to support the product development team in the early concept phase ("100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work"), but from my perspective it offers a more complete view for application design than that.
What I really like about the book is that it is built around three concrete "knowledge domains" (building for architects, clinical research and financial trading). Although I guess this is more a product of the experience of Flashbulb as an organisation than a conscious decision of these industries as good examples. The domains make the concepts much more concrete. That said, by far the best element of this beautifully presented framework are the "Application envisioning questions" for each of the ideas.
It is available for download as a PDF, or as an online reference.
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Update - "Working through Screens" is now available as a 400 page print on demand book at minimum third party printing costs:
www.flashbulbinteraction.com/WTS.html
Thank you for your interest!
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