Showing posts with label consultancy. Show all posts
Showing posts with label consultancy. Show all posts

Monday, 28 January 2013

Seth Godin's blog: Eleven things organizations can learn from airports

Given my numerous postings from the airport, I can definitely identify with some of the findings in Seth Godin's recent posting on learnings from the airport for organisations.
That said, having spent a reasonable amount of time around airline/travel professionals I do have to say that Mr Godin is perhaps stretching the negativity of the airport experience a little bit... at least until I next visit spend some time at Heathrow Terminal 1.
Here is the link.

Saturday, 8 January 2011

Twinstan's interesting links roundup on Diigo (weekly)

Posted from Diigo. The rest of my favorite links are here.

Saturday, 25 September 2010

"Thinking in Systems" - my favourite book this year

As some of you may have noticed, my reading this year has largely been around systems thinking (see here and here for earlier book reviews and thoughts on the topic).

This is largely a result of my ignorance regarding this approach to analysis and modeling, combined with a gut feeling that it is a "must-have" capability for a really good business architect or consultant.

Having been disappointed thus far by the competition, Donella H. Meadows' (sadly deceased) introductory book, "Thinking in Systems - a primer" has really impressed me.

Her book starts as a relatively dry introduction into some of the key concepts in systems thinking (she calls it the "systems zoo" - stock and flows, stabilising vs reinforcing feedback loops, response delays), but then moves on to describe some typical system archetypes in the real world (from business to government to the environment and back again) that really show how the thinking can and should be applied.

Even more interestingly, she then moves on to describe typical system traps and then defines her personal list of "leverage points" to address them.

As a consultant, this initially feels like it could be the holy grail of business architecture; it provides a lexicon to think about problems in complex environments, recurring patterns to look for and a process for identifying a solution. But, before you all run out and buy the book, let me bring you back from your euphoria; Meadows is smart enough to drag expectations back down - understanding is just the start, enacting the change necessary to move forward is the next challenge.. and enacting the change without building in more counterproductive issues to boot. On this topic, Meadows has little to say.

This notwithstanding, let me be very clear - this is the best book I have read on systems thinking (please note, there are still a load of books on my list, including the seminal work, "The Fifth Discipline", so this could change ;-). It is short, well structured and keeps you interested throughout.

So impressed was I that I actually ended up reading it twice. Indeed, this is the first book in a long time that I have added to my Amazon must-read list for business analysis and architecture.

As I have already talked about in a previous posting, I am convinced that the combination of systems thinking and visual thinking is a winning recipe for the consulting industry and this book has already gotten me thinking about how that might look in practice (hopefully more to follow on this soon, time permitting!).

Now go and buy it.

Sunday, 28 March 2010

"The" 3-Ps of entrepreneurship

I finally caught up with a few of my podcast subscriptions this weekend. One that got me thinking was from the University of Stanford - the "Entrepreneurship thought leadership" lecture series. I have been following it for several weeks; each lecture is with another entrepreneur and, it being Stanford, they have had an impressive collection of names, but the last week's with Steve Case (ex-CEO of AOL) was particularly interesting.

He spent most of his time talking about his "glory years" (though of course he did not formulate it quite like this) and came across as an authentic and reflective guy, but I particularly liked the structure of his overall talk - his 3-Ps for entrepreneurship: People, Passion and Perseverance.

Working for a fairly large organisation, I was pleased that he tipped his hat to the entrepreneurial spirit that can be achieved in the best big companies and reducing it to passion and persevance with the right people is a nice simple formula.

Listen in if you get a chance.

The title of this entry is "The" 3-Ps (with the "The" in inverted commas) because a short search of the web reveals that there appear to be dozens of 3-Ps (of success, sales, business etc. - most often they seem to be People, Process, Product...)

Case's flavour seems more immediate and actionable than most, and it also mirrors my own thinking on hard work, coaching and enthusiasm in the workplace. Perhaps this makes me biased but I am going to stick with Case on this ;-).

Tuesday, 16 February 2010

Tribes & leading vs managing

Over Christmas I finally got around to using up a couple of Amazon vouchers that I have had for a while... OK, it was well over €500, which means that I have got enough in the way of business reading material to keep me going for most of the year (I try to balance my reading by cycling through 1x professional book, 1x non-fiction, non-business, 1x fiction and back to 1x professional book etc., but now have far too many in the professional category to make this work this year!). As such, you should expect to see a few reviews, or at the very least references to books worth checking out.

The first two books on my backlog this year were "Tribes" (by Seth Godin) and "Building great customer experiences" (by Colin Shaw & John Ivens) and I have to admit I was slightly disappointed with both:

Having seen a few talks by Seth Godin, following his (unbelievably popular) blog and enjoyed "Permission Marketing" immensely, I was really looking forward to Tribes. The underlying premise (that in the "new world" organisations need leaders of "tribes" of interest to innovate, make changes happen and to create new value and that these leaders are not the managers of old, but rather thought leaders) is potent and attractive - especially for someone working in a professional services organisation that lives from subject matter expertise alongside management competence ;-), but the book failed to deliver any "meat" to back this up.

That said, the book is a quick and easy read. Its appeal to individuals to be passionate about things that they believe in - and to channel this passion into a community to effect change - resonates.

"Building great customer experiences" has the same informal journalistic style as "Tribes", and lays out a set of "philosophies" for delivering customer experiences across channels. To be fair, the book is several years old and may at the time have been innovative, but today it seems to reflect the received wisdom - the power and importance of emotions in customer experience, designing processes "outside in" (rather than "inside out") etc.

The authors are clearly very experienced (and the case-studies within the book are certainly interesting and varied), but the frameworks that they provide are rather generic.

Nevertheless, there were definitely a couple of points that they really hammered home -
  1. that brand and customer experience must be aligned to be effective and
  2. only by seeing customer experience as a central part of one's overall strategy (complete with a gimmicky, but helpful "customer experience statement" a pinnacle of a "customer experience pyramid" (TM), will it be possible to truly deliver a customer-centric service
In summary, two reasonable, but certainly not outstanding books.

Thursday, 11 February 2010

Fantastic complex information visualisations

I just stumbled across a wonderful collection of images showing complex data/information sets in a easily understandable way. Check them out here.

Thursday, 21 January 2010

What about an effective meeting?

Like so many others, I made some resolutions at New Year and will probably only manage to keep to them until the middle of February, but one of them was - how predictable - to rejoin the gym. In fact it was not just to rejoin the gym, but to actually go to it several times a week too and therein lies the challenge!

To keep my motivation, I am combining the gym attendance with working down my backlog of podcasts (I have about 100 hours of "stuff" that I want to get through). This evening one cast really stuck in my head - "Timely meetings" from the manager-tools team.

Admittedly, I have written about manager-tools' "Effective Meeting Protocol" before (see here for links and a brief overview), but I think it is worth reiterating (at least for myself if not for others!). In this latest cast they focus on the timeliness element of effective meetings - starting on time, having the agenda out in advance (and with time allocations for each discussion item).

18 months ago, when I first wrote about this, I was humble enough to admit that I am not the best at this (humble not necessarily being a trait that I am really known for, I think it worth mentioning). Today, I find I have to admit that I have got worse. It is frustrating to recognise how easy it is to slip on very simple things when under time pressure and when it is seen as nothing unusual.

So it is time to "get back to basics" and that is, in fact, my small business related resolution for the year; be on time to meetings, no meeting without an agenda, define goals upfront, seek to have actionable results leaving the meeting.

I remember well one of my first managers when I started in the consulting industry; a charming man, but ruthless in the workplace and the lesson I learned from him (though I admit, I find myself getting sloppier over time) was that simply keeping meetings running on time has an enormous effect on increasing focus and raising the sense of urgency within a project.

For that I thank him, (though we never did see eye-to-eye on my belief that it is possible to achieve the same effectiveness in meetings with a "light touch" (i.e. without forcing the formality of a meeting structure artificially and cutting off fruitful discussion - do "timeout" and "take that offline" sound familiar?).

Good luck to us all on improving our effectiveness with simple small steps this year!

Monday, 27 October 2008

Tom Peters & blogs

The other day, I finally got around to cleaning out my "filing cabinet" (others might refer to it as a cardboard box, but I prefer to think of it as a filing cabinet) and came across an essay assignment I wrote in my final undergraduate year at university.

The lecturer was fantastic and the material interesting - Organisational Change & Design with Ian Colville. In retrospect, it was in fact, one of just three courses that were of any lasting value from my final undergraduate year, but that is something for another post.

The essay task was to write an imaginary obituary for the Economist on Tom Peters (management guru and co-author of In Search Of Excellence - and a good deal more since). The trick was that we had to be innovative. My innovation was to write the obituary as a first draft by the writer that had subsequently been edited (lots of redpen) by a feature editor with a quite different opinion of Peters.

This rediscovery resulted in two things; firstly I was reminded why I didn't go into journalism (so apologies for this blog once again!) and secondly I got interested in Tom Peters again.

If I am quite honest, I don't think he ever really matched In Search of Excellence with any of his consequent books (and if you are really interested in some of the underlying thinking, you are in fact better of going for the more substantial writings of Weick - see also my books list at Amazon), but he remains a fantastic speaker and has - unsurprisingly - become a prolific blogger.

His own blog, http://www.tompeters.com/, is average, but he has a whole range of interesting links to further resources and other bloggers, and it is this resource that I would recommend; he knows everyone it seems and I spent ages browsing blogs that he links to.

His presentations are almost certainly the nastiest, most unclear powerpoints I have ever seen, but if you can get beyond the colours and to a certain extent the hubris, there are some interesting points on the need to constantly challenge oneself and the organisation.

One of his most recent posting caught my eye - Peters participated in a podium discussion with Seth Godin (I have a posting on him planned already) sponsored by American Express. It can still be viewed online here. He has some good things to say about the world at large (politics, entrepreneurship, the internet), but I was particularly taken by the pair's discussion of blogs, according to Peters the single most important and transformational tool he has used in his own professional life in the last 15 years. That said, I must confess that I am not 100% convinced just yet. Indeed, Seth Godin's view of the blog seemed more plausible to me - it doesn't matter if people are not reading the blog, it is the act of putting your thoughts down in writing that provides the value.

I hope he is right, looking at my reader statistics ;-).

Sunday, 28 September 2008

Visual problem solving on the "back of the napkin"

I am just back from a weekend in London. I left the office really early on Friday (around 12:30) because I had hoped to get to the opening of a friend's new office in Notting Hill in the evening.

Unfortunately, the airlines conspired against me once again (see also my earlier posting on reading a Peter Drucker classic whilst struggling to get to Scotland a couple of weekends ago). I ended up flying to London Heathrow, rather than City from Duesseldorf via Stuttgart.. not the most direct route one can imagine! I arrived at the restaurant around 21:00. I suspect this will also not be the last time that I start a posting this way.

But there is a bright side. As with my trip to Scotland, the delay was not a complete loss as it gave me the opportunity to read another book from my backlog; "The Back of the Napkin - Solving problems and selling ideas with pictures" by Dan Roam. Given all the hype surrounding the book, I had high expectations that were only partially fulfilled.

Don't get me wrong. The book is well constructed and provides lost of thought-provoking examples of using visualisation to identify, frame, explain and sell ideas (much as the subtitle promises) and - even better - it provides a conceptual framework for structuring the analysis and visualisation of problems. However, it did not blow me away with its insight as I had been hoping.

Either way, it is well worth reading. For those not inclined to invest the 2-3 hours, Mr Roam has kindly produced a cheat-sheet for the key ideas and provides it for free on his website. And being the master presenter that he is, there are also a couple of presentations of his ideas on youtube (here is the 5 minute primer and here is an hour long presentation for Authors@Google.

Monday, 15 September 2008

Peter Drucker & Agile

I just spent a delightful weekend in Scotland. Having travelled via Heathrow, I was, of course, delayed by several hours. This gave me a chance to revisit one of my favourite books of all time - "The Effective Executive" by Peter Drucker.

I have to admit, I don't like the title - most people are put off, thinking that it is only a book for wannabe CEOs when in reality it is about how to work effectively at all levels (Drucker himself defines the executive as pretty much every knowledge worker). But that is the only criticism I have of this book.

What is his key advice?
  • Focus on one (maximum two) things at a time.
  • Prioritise the item you are working on based on the impact it will have on the company (i.e. business value).
  • Know what you spend your time on and manage your time agressively.
  • Focus on opportunities and on the impact that you can and others make to the organisation.

The book was first published in 1967 and reads in many ways like an agile approach; it is refreshing to reflect on the fact that all of this agile stuff really is just a continuation of management practices that have been recommended for years. It is simply the IT discipline that is finally maturing and catching up with other disciplines.

If you haven't read it already, then go out and buy it - it is a book you can read in a few hours. There probably won't be any real new ideas if you have read anything about effectiveness (or indeed agile and/or lean management), but Drucker puts it together really well (there is a reason why he is the grandfather of modern management!).

Sunday, 7 September 2008

Documenting a business model

I am always interested in finding good ways of documenting/ explaining/modeling/translating business models (delete as appropriate, depending on your understanding of the role of the business analyst ;-)). A colleague pointed me in the direction of Alex Osterwalder. He has created a nice framework for thinking about business model, with a focus on identifying areas for innovation.

I have to be honest; I haven't really got to grips with the details of his approach, but from first examination it feels like it is a good baseline. Hopefully, I will get a chance in the coming months to try it out myself - more to follow on that here!

Here is a taster, but there is loads more available at Osterwalder's own blog, or on www.slideshare.net (a wonderful source of interesting presentations!):

Saturday, 6 September 2008

Practical science

Having an educational background in the dreaded "mickey-mouse" world of business administration and working in an environment that is overwhelmingly populated with scientists and engineers, I am often reminded of how little I know about the world around me.

It is easy to develop a view of knowledge based on your work; I am (amongst other things) an analyst in the telecommunications industry and know a fair bit about how to design and build software applications. Despite this I know virtually nothing about how the world works.

This is, somewhat paradoxically, one of the reasons why I enjoy working in the consulting industry - there are so many interesting smart people from all walks of life who have a very practical understanding of why things happen in the real world to keep kicking me into thinking about stuff outside my work environment!

Why am I writing this? I was moved to reflect on what I know and don't know by a posting on www.ted.org by an educational consultant, previously from the BBC, showing how little we know and how much this has to do with our educations.

I suspect it is true for large portions of the population (myself very much included). It is a reminder to me how important it is to stay inquisitive about the mundane and to continually ask myself simple questions. And it is also a reminder to me of why I like working with so many smart and practical people from so many varied backgrounds. Thank you once again TED!

Here it is.




Friday, 5 September 2008

Just another blog for kicks

I have been toying with the idea of writing a blog for a while. I even got as far as creating the profile on blogger several times before, but somehow could never bring myself to actually publish anything - after all what do I really have to say and why would I put it online?

Frankly, I still don't have a good answer to either of those questions, but I feel like giving it a go regardless. That is why "Just another blog" seems to me the most appropriate title for this page.

I have a vague desire to publish some things
  • about the industry I work in (IT in the telecommunications world),
  • about the kind of work that I do (consultancy, analysis, design, project management and the like)
  • and about what interests me online (I must confess to having become slightly obsessed with podcasts, vodcasts and feeds of all kinds and most recently with www.ted.org, perhaps the most fantastic source of *consistently* interesting ideas out there).
It is , however, equally possible that I might end up writing about the trials of living as an englishman in Germany, or on my next holiday.

It is odd, but despite this being a theoretically public forum, it feels more like an opportunity to write for myself (indeed that is probably what it will be!) - something I always enjoyed doing as a child, but somehow I got out of the practice.

Well, we will see where this takes me. Thanks for reading.

Welcome to just another blog.