Euro telcos: fiddling while the platform burns?

• Euro telcos: fiddling while the platform burns?
  It is difficult to argue with this aggressive analysis. that traditional telcos are not wholeheartedly pushing to change their business models in the face of declining voice revenues. I have to say I take a slightly more positive view; there is a huge amount going on in the industry around finally understanding and managing around the customer experience, and also about changing business models. In itself this is not enough to "save" the old players, but it is at least an indicator that the need to move is finally being recognised...

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